{"id":3200,"date":"2026-04-08T17:53:07","date_gmt":"2026-04-08T20:53:07","guid":{"rendered":"https:\/\/www.torresmoveis.com\/loja\/?page_id=3200"},"modified":"2026-04-08T18:44:37","modified_gmt":"2026-04-08T21:44:37","slug":"politica-de-privacidade","status":"publish","type":"page","link":"https:\/\/www.torresmoveis.com\/loja\/politica-de-privacidade\/","title":{"rendered":"Pol\u00edtica de troca e devolu\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3200\" class=\"elementor elementor-3200\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c031803 e-flex e-con-boxed e-con e-parent\" data-id=\"c031803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2f474 elementor-widget elementor-widget-heading\" data-id=\"cd2f474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de privacidade<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0887f7f elementor-widget elementor-widget-text-editor\" data-id=\"0887f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Na\u00a0<strong data-start=\"442\" data-end=\"459\">Torres M\u00f3veis<\/strong>, nosso compromisso \u00e9 com a sua satisfa\u00e7\u00e3o e com a qualidade dos nossos produtos. Para que voc\u00ea tenha total seguran\u00e7a ao realizar suas compras, apresentamos nossa Pol\u00edtica de Troca e Devolu\u00e7\u00e3o, baseada no C\u00f3digo de Defesa do Consumidor (CDC) e em pr\u00e1ticas transparentes.<\/p><h3>Base Legal: Direito de Arrependimento (Art. 49 do CDC)<\/h3><p>Nossa pol\u00edtica est\u00e1 em conformidade com o Artigo 49 do C\u00f3digo de Defesa do Consumidor, que estabelece:<\/p><p style=\"padding-left: 40px;\">\u201cO consumidor pode desistir do contrato, no prazo de 7 dias a contar de sua assinatura ou do ato de recebimento do produto ou servi\u00e7o, sempre que a contrata\u00e7\u00e3o de fornecimento de produtos e servi\u00e7os ocorrer fora do estabelecimento comercial, especialmente por telefone ou a domic\u00edlio.\u201d<\/p><p>Este direito se aplica principalmente a compras realizadas online, por telefone ou fora de nossas instala\u00e7\u00f5es f\u00edsicas.<\/p><h3>Condi\u00e7\u00f5es para Devolu\u00e7\u00e3o<\/h3><p data-start=\"1418\" data-end=\"1476\"><strong data-start=\"1437\" data-end=\"1476\">Condi\u00e7\u00f5es para Devolu\u00e7\u00e3o do Produto<\/strong><\/p><ol data-start=\"1525\" data-end=\"1892\"><li data-start=\"1525\" data-end=\"1675\"><p data-start=\"1528\" data-end=\"1675\"><strong data-start=\"1528\" data-end=\"1548\">Estado Original:<\/strong>\u00a0O produto dever\u00e1 estar na embalagem original, com todos os seus componentes, acess\u00f3rios, manual (se houver) e a Nota Fiscal.<\/p><\/li><li data-start=\"1676\" data-end=\"1892\"><p data-start=\"1679\" data-end=\"1892\"><strong data-start=\"1679\" data-end=\"1691\">Sem Uso:<\/strong>\u00a0O produto deve estar sem uso, mantendo seu estado original de conserva\u00e7\u00e3o e limpeza em que foi entregue ao cliente. Qualquer sinal de uso ou dano impede a devolu\u00e7\u00e3o por arrependimento ou insatisfa\u00e7\u00e3o.<\/p><\/li><\/ol><h3>Tipos de Solicita\u00e7\u00e3o e Procedimentos<\/h3><h4>Arrependimento de Compra (Desist\u00eancia)<\/h4><ul><li data-start=\"2213\" data-end=\"2301\"><p data-start=\"2215\" data-end=\"2301\"><strong data-start=\"2215\" data-end=\"2225\">Prazo:<\/strong>\u00a0A solicita\u00e7\u00e3o deve ser feita em at\u00e9\u00a0<strong data-start=\"2262\" data-end=\"2281\">7 dias corridos<\/strong>\u00a0ap\u00f3s o recebimento.<\/p><\/li><li data-start=\"2302\" data-end=\"2390\"><p data-start=\"2304\" data-end=\"2390\"><strong data-start=\"2304\" data-end=\"2321\">Procedimento:<\/strong>\u00a0Envie e-mail para\u00a0<a class=\"\" href=\"mailto:contato@torresmoveis.com\" rel=\"noopener\" data-start=\"5423\" data-end=\"5447\">contato@torresmoveis.com<\/a>\u00a0com motivo da desist\u00eancia.<\/p><\/li><li data-start=\"2391\" data-end=\"2470\"><p data-start=\"2393\" data-end=\"2470\"><strong data-start=\"2393\" data-end=\"2421\">Informa\u00e7\u00f5es necess\u00e1rias:<\/strong>\u00a0nome, telefone, n\u00famero da Nota Fiscal, CPF\/CNPJ.<\/p><\/li><li data-start=\"2471\" data-end=\"2584\"><p data-start=\"2473\" data-end=\"2584\"><strong data-start=\"2473\" data-end=\"2505\">Cancelamento antes do envio:<\/strong>\u00a0Tamb\u00e9m deve ser solicitado por e-mail. O valor ser\u00e1 reembolsado integralmente.<\/p><\/li><\/ul><h3>Troca por Produto de Outro Valor<\/h3><h4>Insatisfa\u00e7\u00e3o com o Produto<\/h4><ul><li data-start=\"2709\" data-end=\"2765\"><p data-start=\"2711\" data-end=\"2765\"><strong data-start=\"2711\" data-end=\"2721\">Prazo:<\/strong>\u00a0At\u00e9\u00a0<strong data-start=\"2726\" data-end=\"2745\">7 dias corridos<\/strong>\u00a0ap\u00f3s o recebimento.<\/p><\/li><li data-start=\"2766\" data-end=\"2837\"><p data-start=\"2768\" data-end=\"2837\"><strong data-start=\"2768\" data-end=\"2778\">Frete:<\/strong>\u00a0Por conta do cliente; o frete original n\u00e3o ser\u00e1 devolvido.<\/p><\/li><li data-start=\"2838\" data-end=\"2946\"><p data-start=\"2840\" data-end=\"2946\"><strong data-start=\"2840\" data-end=\"2857\">Procedimento:<\/strong>\u00a0Enviar e-mail para\u00a0<code data-start=\"2877\" data-end=\"2900\">contato@torresmoveis.com<\/code>\u00a0com motivo da insatisfa\u00e7\u00e3o e dados completos.<\/p><\/li><\/ul><h4>Produto com Defeito ou Erro de Envio<\/h4><ul data-start=\"3102\" data-end=\"3334\"><li data-start=\"3102\" data-end=\"3197\"><p data-start=\"3104\" data-end=\"3197\"><strong data-start=\"3104\" data-end=\"3127\">Defeito de f\u00e1brica:<\/strong>\u00a0Avalia\u00e7\u00e3o t\u00e9cnica conforme o\u00a0<a class=\"\" href=\"https:\/\/www.torresmoveis.com\/loja\/termo-de-garantia\/\" rel=\"noopener\" data-start=\"3157\" data-end=\"3196\">Termo de Garantia<\/a>.<\/p><\/li><li data-start=\"3198\" data-end=\"3266\"><p data-start=\"3200\" data-end=\"3266\"><strong data-start=\"3200\" data-end=\"3218\">Erro de envio:<\/strong>\u00a0A Torres M\u00f3veis cobre todos os custos da troca.<\/p><\/li><li data-start=\"3267\" data-end=\"3334\"><p data-start=\"3269\" data-end=\"3334\"><strong data-start=\"3269\" data-end=\"3279\">Prazo:<\/strong>\u00a0Solicita\u00e7\u00e3o em at\u00e9\u00a0<strong data-start=\"3299\" data-end=\"3318\">7 dias corridos<\/strong>\u00a0do recebimento.<\/p><\/li><\/ul><h3>Processo de devolu\u00e7\u00e3o de Valores<\/h3><ul><li data-start=\"3473\" data-end=\"3540\"><p data-start=\"3476\" data-end=\"3540\"><strong data-start=\"3476\" data-end=\"3499\">An\u00e1lise do Produto:<\/strong>\u00a0At\u00e9\u00a0<strong data-start=\"3504\" data-end=\"3520\">4 dias \u00fateis<\/strong>\u00a0ap\u00f3s o recebimento.<\/p><\/li><li data-start=\"3541\" data-end=\"3679\"><p data-start=\"3544\" data-end=\"3679\"><strong data-start=\"3544\" data-end=\"3571\">Resultado da Avalia\u00e7\u00e3o:<\/strong>\u00a0Valor devolvido apenas se o produto estiver conforme as condi\u00e7\u00f5es. Se houver mau uso, n\u00e3o haver\u00e1 reembolso.<\/p><\/li><li data-start=\"3680\" data-end=\"3789\"><p data-start=\"3683\" data-end=\"3789\"><strong data-start=\"3683\" data-end=\"3708\">Restitui\u00e7\u00e3o Integral:<\/strong>\u00a0Valor pago \u00e9 devolvido, exceto o frete nos casos de insatisfa\u00e7\u00e3o ou desist\u00eancia.<\/p><\/li><li data-start=\"3790\" data-end=\"3904\"><p data-start=\"3793\" data-end=\"3904\"><strong data-start=\"3793\" data-end=\"3814\">Erros da empresa:<\/strong>\u00a0Frete tamb\u00e9m ser\u00e1 devolvido, se for culpa da Torres M\u00f3veis (erro de envio, defeito, etc).<\/p><\/li><\/ul><h3>Prazos para Restitui\u00e7\u00e3o de Valores<\/h3><ul><li data-start=\"4025\" data-end=\"4130\"><p data-start=\"4027\" data-end=\"4130\"><strong data-start=\"4027\" data-end=\"4049\">Cart\u00e3o de Cr\u00e9dito:<\/strong>\u00a0Estorno em at\u00e9\u00a0<strong data-start=\"4065\" data-end=\"4082\">15 dias \u00fateis<\/strong>\u00a0ap\u00f3s a an\u00e1lise. Pode aparecer em at\u00e9 2 faturas.<\/p><\/li><li data-start=\"4131\" data-end=\"4219\"><p data-start=\"4133\" data-end=\"4219\"><strong data-start=\"4133\" data-end=\"4153\">Boleto Banc\u00e1rio:<\/strong>\u00a0Reembolso em at\u00e9\u00a0<strong data-start=\"4171\" data-end=\"4188\">15 dias \u00fateis<\/strong>\u00a0na conta do titular da compra.<\/p><\/li><\/ul><h3>Troca por Produto de Outro Valor<\/h3><ul><li data-start=\"4336\" data-end=\"4393\"><p data-start=\"4338\" data-end=\"4393\"><strong data-start=\"4338\" data-end=\"4350\">Cr\u00e9dito:<\/strong>\u00a0Diferen\u00e7a fica como cr\u00e9dito por\u00a0<strong data-start=\"4383\" data-end=\"4392\">1 ano<\/strong>.<\/p><\/li><li data-start=\"4394\" data-end=\"4523\"><p data-start=\"4396\" data-end=\"4523\"><strong data-start=\"4396\" data-end=\"4412\">Complemento:<\/strong>\u00a0Se o novo produto for mais caro, o cliente deposita a diferen\u00e7a. Dados banc\u00e1rios ser\u00e3o informados pela equipe.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de privacidade Na\u00a0Torres M\u00f3veis, nosso compromisso \u00e9 com a sua satisfa\u00e7\u00e3o e com a qualidade dos nossos produtos. Para que voc\u00ea tenha total seguran\u00e7a ao realizar suas compras, apresentamos nossa Pol\u00edtica de Troca e Devolu\u00e7\u00e3o, baseada no C\u00f3digo de Defesa do Consumidor (CDC) e em pr\u00e1ticas transparentes. Base Legal: Direito de Arrependimento (Art. 49 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3200","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/pages\/3200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/comments?post=3200"}],"version-history":[{"count":0,"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/pages\/3200\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.torresmoveis.com\/loja\/wp-json\/wp\/v2\/media?parent=3200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}